FSSAI has multiple platforms for the consumers to raise their food concerns as per the convenience through:
• Toll Free 24x7 Helpline
• Web Portal
• Mobile App
• Twitter, Facebook, SMS
• CPGRAM
• By letters/ Walk-in
In order to facilitate quick redressal of food concerns, FSSAI has an online food concern redressal system namely ‘Food Safety Connect’ that is part of the existing online Food Licensing and Registration System (FLRS). This online platform helps consumers to register their complaints and feedbacks about food safety issues related to adulterated food, unsafe food, substandard food, labelling defects in food and misleading claims & advertisements related to various food products. On successful registration of a food concern, Consumer receives a unique concern no. via SMS on the mobile number provided at the time of registering the concern. This reference no. can be used at a later time to track his/her concern in the online system. The FSSAI team, the State DOs/FSOs and the FBOs – all three stakeholders have online access to the grievances raised by consumers.